Returns & Exchanges
At Cookie Corner Hawaii, we take pride in the quality of our fresh-baked treats and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our high standards of excellence.
Contact Support
Reach out to our customer service team within 48 hours of receiving your order to report any issues with your cookies or gift sets.
Provide Documentation
Please include your order number and clear photographs of the damaged packaging or product to help us process your request quickly.
Review Process
Our quality assurance team will review your submission and determine the best resolution, which may include a full refund or a fresh replacement shipment.
Resolution
Once approved, your refund will be processed back to your original payment method, or a new batch of island-fresh cookies will be baked and shipped to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing